What is Pre-Authorisation?
Before you can pump your fuel, there’s a banking process to ensure there’s sufficient funds to pay for the purchase (unlike most retail situations, our product is not easily returned). Many hotels use pre-authorisation to ensure incidentals can be paid at the end of your stay, you’ll also strike this practice with rental car companies.
So How Does Pre-Authorisation Work?
When you insert your credit or debit card the OPT sends a request to your bank to confirm your account has enough available funds. Your bank will debit your account immediately, to effectively reserve the pre-authorisation amount. When you complete filling and hang up the nozzle, the OPT sends a message to inform your bank of the amount of the actual fuel you purchased. Your bank will than apply this purchase to your account and reimburse Dunnings Fuel.
It’s important to understand that your bank may hold the pre-authorisation amount for anywhere between several hours and 7 business days (the timeframe will vary from bank to bank), after which time they will release the funds, and your account balance will reflect this.
Who Has My Money?
In all cases it is the bank who is holding onto your funds. The OPT just sends the requested authorisation amount to your bank. No money is held by Dunning’s Fuel.
Why Can it Take so Long for the Pre-Authorisation Amount to be Released?
Normally pre-authorisations are released promptly, but some banks may hold onto pre-authorisation amounts for up to 7 business days. Dunning’s Fuel understands this can cause frustration. Each bank has their own protocols, however please note the following scenarios may cause a delay in the release of your funds:
What Can I Do?
In almost all situations, pre-authorisation works extremely well. However if you are concerned about the potential inconvenience caused by the pre-authorisation process we’d suggest ensuring you’ve plenty of credit available at the time of your purchase, or a second payment option.
To request a quicker release on any pre-authorisation, or to discuss this transaction protocol further, please contact your bank directly.